FAQs

As soon as your order is dispatched from our distribution centre, you will be sent an email to confirm that it's on its way.

You can track your order via the tracking number in the dispatch email sent to your email address.

We use a range of delivery providers around the world depending on who we think will get your order to you the fastest. Shipping costs are reviewed regularly in the current constant changing environment.

Standard shipping is free for all orders over $150 within New Zealand. For orders under $150 shipping is $8.00

Australia and International orders: $35 for orders to Australia, all other countries $50

Your tracking number and a link to the courier service delivering your order can be found in your order confirmation email. Your order confirmation will be emailed to the email address provided by you when you placed the order.

If your package has not arrived and you have allowed the correct time for delivery and you have not received a calling card from your postal service, please get in contact with us by emailing help@teamshop.co.nz 

New Zealand:

Standard shipping - shipping is currently FREE on orders over $150 within NZ. For orders under $150 shipping is $8.00

Australia and International:

International shipping to Australia $35, all other countries $50

New Zealand:

For all New Zealand orders we aim to deliver within 1-3 working days for Metro areas.

NZ Post has advised that due to COVID-19 restrictions and increases in parcel volumes, they have delivery delays of up to 5 working days in and out of Auckland and 1 working day across the rest of NZ.

Australia and other international orders:

For international orders, please allow an estimated 5-10 working days for Metro areas.

Please note, these timeframes are once your order has been dispatched by us. We generally allow 24 hours for dispatch, during sales or promotional periods this may be slightly longer.

We understand that buying clothing online can be tricky as you've never felt the product or tried it on. That's why we have a lenient returns policy that allows you to get a full refund or exchange for any products that you're not happy with. Purchases from Australia & New Zealand have 30 days to return items with proof of purchase. 

Returned items must be in new, unworn condition, with all the garment tags, and where applicable hygiene stickers still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where the above conditions have not been met.

RETURNING SALE ITEMS: We do not allow refunds on sale items however will happily exchange your product for other sizes where available or alternative products. 

To arrange a return or exchange please email returns@teamshop.co.nz  

FOR CUSTOMERS IN AUSTRALIA AND NEW ZEALAND:

For New Zealand and Australian customers: If you are exchanging Afterpay or Paypal items, we will process a refund on the items returned, and you will need to re-purchase via our website. We are more than happy to honour free shipping and any special prices paid - just contact us at returns@teamshop.co.nz 

Faulty Item

Teamshop aims to provide you with quality products and service at all times, however if you have purchased an item and believe it to be faulty please contact us at returns@teamshop.co.nz to arrange a replacement. Where we are unable to supply a replacement we will arrange to refund your payment.

All returns remain the responsibility of the purchaser until received by Teamshop. We recommend using a tracked courier service.

Teamshop does not pay or reimburse the cost of shipping returned items back to us.